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Max experiences big Day 1 bugs as users can’t play content — how to fix it


Today (May 23) HBO Max emerges from its proverbial chrysalis to become Max, a new super-service to rival Netflix with the best of Discovery Plus. Except that it’s currently experiencing some problems that stop you from watching any content at all — but fortunately we found a fix.

Reports tallied by DownDetector peaked at 437 at 9 a.m. ET this morning, and we at Tom’s Guide saw Max getting buggy this morning when trying to open movies and shows on a web browser (Chrome on macOS, to be specific). 

No matter what we clicked on, we got the below message: “Something has gone wrong. Please try again later.” Content plays as it’s supposed to on Roku and Apple TV, so try and use one of the best streaming devices if you’re having trouble.

A Max streaming service error message reads

(Image credit: Max)

I managed to fix the issue, though. All it took was restarting Chrome. Then, the above error messages went away when I tried to watch movies and shows. I suggest doing the same, and restarting your device, if you’re having issues.

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